Returns & Exchanges
At Plaine Products, we want you to love your sustainable beauty routine and offer a 30-day window for returns or exchanges if you are not completely satisfied. To minimize waste, we encourage you to reach out for product guidance before initiating a return of our refillable aluminum bottles.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a pre-paid shipping label.
Prepare the Refills
Ensure the aluminum bottles are securely closed and placed back in their original cardboard shipping box to prevent leaks or damage during transit.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized carrier location at your convenience.
Refund Processing
Once our team receives and inspects your returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing